Thursday, August 22, 2013

PS..........

And you thought that was it, and that would be fair enough. However, you know me...I can never let a chance go by!
This would be a chance to bag Virgin Atlantic International. You may remember the saga going to UK, the seats were all wrong and we couldn't even sit together on the leg to London. I ended up sitting next to a lady with a baby, nice lady, nice baby....but.
As we checked in at Heathrow we were given seats in the middle of the plane, 2 of 3, not the two on the side as we had requested. Now before I left for the airport, I had checked on the website and noted that our seats had been confirmed, so why were we moved. No real answer, only that they don't confirm seats and that the plane is full and these are the only two seats left, basically - take them or leave them!
Were we angry? You bet we were. Once, maybe, but twice? Not on.
 
We asked to see the purser and told her what and how we felt. She came back later and told us she had written up a report and had been in contact with Hong Kong and we would be given our 2 seats on the side as we had requested to Sydney. The flight so far had been ok, the seats aren't overly comfortable and don't  recline as far as others, the food was crap.The woman next to me hardly touched hers and when asked if all was ok, she said apart from there being little content, the content that was there, was tasteless! Apart from that  - nothing!

Disembark in Hong Kong, wander, re-register, check the tickets - still piggy -in -the-middle, but one row further forward, the front row. How exactly was this going to help me? I told the attendant, there had been a mistake as we were assured by the purser on the last flight all had been sorted. No, no mistake. He had asked everybody if they wanted to swap seats and everybody had said No. There were new people on this flight who had only joined in Hong Kong, at least 8 of them in the side seats, some not even travelling together! How did they get priority over us? I can not fathom the seating allocation of Virgin but it stinks. This time I got to sit next to an old man with a persistent cough.
You can imagine the letter that is presently being composed by himself and will be shot off with a bullet.
Virgin Atlantic.......our premium economy seats......economy seats at a premium charge.
Probably not again.

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